I even wondered whether I should publish my post at all. I took the courage to publish them and you'd never guess what happened: Andrea Fulerton, herself, that's right, Andrea Fulerton came to read my little old blog and wanted to respond to my post. And this is her message:
Hello Liloo and ladies,
Firstly thank you for your constructive and very honest comments. I am of course mortified that these problems have occurred and sincerely apologies for any upset or disappointment caused. At launch we realised that the wrong brushes has been placed in some of the Trio bottles
however I was assured this had been rectified and clearly this is not the case so again thank you for letting me know. As for your comments on the formulation I tested if over two year with Europe's top manufacturer and we are looking into this [to see if a 'rogue' batch is out there]
Word can't express how disappointment I am to read your comments and I am working with my team to ensure this is all put right as soon as possible.
I feel incredibly honoured and touched that Andrea Fulerton wanted to reply to little old me, especially after a review which I can imagine must have been quite hard to digest. I don't know of many companies who would take the time to do that. I am relieved to know that the brushes which came with my very unlucky purchases were accidental. Thank you very much Andrea for getting back to me.